Since every product we produce is individually crafted for each customer, a personal consultation via telephone is a vital part of our ordering process. It is our firm belief that direct interaction between you and our hair experts is the way to serve you better and to ensure you always get what you expect.
To place an order, please call
between 8am and 5pm Eastern time, Monday to Friday.
After hours, please leave a voice mail message. For efficiency, please just leave your name,
phone number with area code, and the best time to reach you the next business day.
We’ll be happy to get back to you.
When ordering by phone, be prepared to tell us about your hair concept and we’ll help
you achieve it.
Be prepared to give us information about:
the texture you’ve selected
the color you want
the length of the hair
the quantity you need.
We’ll help you make decisions about it all.
You may also contact us by fax at 212-989-7547, or via email by clicking here.
If you are in the New York City vicinity, you may visit our factory showroom from 8am
to 4pm, Monday to Friday. We’re conveniently located at 19 West 24th Street, on
the 5th Floor, between Broadway and 6th Avenue, in Manhattan.
The nearest subway stations are no more than 3 blocks away as follows:
We accept American Express, MasterCard, Visa and Discover credit and debit cards.
Please note that we can only ship a credit/debit card order to the same address to which
your statement is sent. This policy protects you from fraudulent use of your card.
Standard shipping takes 2 to 3 business days. Overnight service and Saturday delivery is
available to most areas. Please order early in the day for this service.